Yes. Sinokap offers flexible service models, including remote-only support, hybrid solutions, or dedicated onsite engineers.

Sinokap is certified with ISO/IEC 27001 Information Security Management and ISO/IEC 20000 IT Service Management, ensuring our processes meet globally recognized standards for security and service quality.

Yes. Managed IT Services can complement your in-house IT team, allowing internal staff to focus on core tasks such as high-level IT strategy and security planning. Sinokap can handle routine tasks like desktop troubleshooting and network maintenance, and provide additional support in areas like cloud computing and cybersecurity.

Sinokap supports all major server operating systems (e.g., Windows Server, Linux), virtualization platforms (e.g., VMware, Hyper-V), cloud services (e.g., AWS, Azure, Alibaba Cloud), and productivity suites (e.g., Microsoft 365, Google Workspace). For specific system requirements, please feel free to contact us for evaluation.

Yes. We typically start with a free IT assessment to help you understand the health and potential risks of your IT environment. After the assessment, if needed, we can offer a short-term trial or pilot program for selected services, allowing you to experience our service quality firsthand.

By outsourcing tasks such as network maintenance, server management, and security monitoring to a dedicated team of professionals, SMEs can access round-the-clock technical support without the need to hire and train extensive in-house IT staff. This enables SMEs to focus on their core business goals, streamline operational costs, and minimize risks.

We analyze the top 5 common issues during our monthly meetings and create standardized operation manuals and tutorial videos for end-users to resolve independently, improving response efficiency. This also helps to manage user expectations and alleviate their concerns.

We establish a unified communication system, utilizing multiple channels like internal IT notification platforms, customized websites, email templates, Teams, or corporate WeChat groups to ensure timely and consistent delivery of updates. This ensures that employees across all locations receive up-to-date IT notifications quickly, while maintaining consistency, completeness, and traceability of the information.

At the start of our partnership, Sinokap will assess your current IT environment, including policies, systems, and processes. If no formal IT policy exists, we will assist in developing high-standard management guidelines. Based on this, we will work closely with your designated IT liaison to ensure a smooth service handover and establish effective communication channels, ensuring a successful launch and ongoing optimization of services.